Do you dream of a Guest Services Ministry that’s more than a hello and a handshake? In the first seven minutes of contact with your church, your first-time guests will know whether or not they are coming back.  That’s before a single worship song is sung and before a single word of the message is uttered.” Guest Services is a high-stakes ministry that can have life and death outcomes, which is why churches need to take a hard look at how they equip volunteers for such an important role.